When will my Wreath or Centerpiece arrive?
When placing your order online, there is an area during checkout that allows you to specify the ship out date for each recipient. Ground shipments have an approximate arrival date of 3-7 business days and is not a guaranteed service. If you prefer, you may opt for one of our expedited shipping options. Keep in mind that the day your order ships out is never counted in as one of the shipping days and only business days are counted as shipping days. This feature allows you to select ship out dates in advance and get your Christmas shopping done early!
How long will the Christmas Wreath last?
Climates make the biggest difference. In colder climates or northern states, our wreaths last about 6-8 weeks, so if you choose an arrival date between November 1st and 15th or later, it should last through Christmas with proper care. Many of our customers in these areas have let us know that their wreaths have lasted through March. In southern dry climates or southern states, our wreaths last about 4-6 weeks, so if you choose an arrival date between November 15th and 30th, or later, it should last through Christmas with proper care. Even in the warmer states, we have seen them last through the middle of January. Always try to place your wreath outside. If you place your wreath, or any of our products inside, they will last about 3 weeks when cared for properly. Word of advice, for a long-lasting wreath, spritz the back of the wreath with water every two to three days. Evergreens will drink the water and you will find your wreath to be more fragrant and to last longer.
Where is my order?
Once your order has been shipped, we send you an e-mail with your tracking number. From there you can track your shipment by visiting www.fedex.com or www.UPS.com and using your tracking number to track your shipment. If you did not receive the e-mail or are having problems using the FedEx or UPS website, please call us toll-free at 1-888-426-0781 and we will be happy to assist you. If you created an account in our system, you can also log in and check the status of your order. All shipments that have been shipped will have tracking numbers associated with them.
How do I hang my Christmas Wreath?
The metal frame on the back of the wreath will support a nail or screw on your door or side of your house. Any wreath hanger can be used if you don't want or can't put a nail or screw in your door. A word of advice if using a hanger: wrap the hanger with plastic wrap so your significant other doesn't get upset when it scratches your door and he or she has to repaint it next spring. If you don't, you can't say we didn't warn you! Take a moment to view our selection of Wreath Hangers.
Where do your boughs come from?
Most of the boughs we use are highland noble fir. These have an incredible blue appearance on the outer needles and are very attractive in Christmas wreaths. The boughs are cut from trees 15 to 30 years old. Trees produce a bough that can be harvested every two to three years. Washington State Department of Natural Resources has been making an effort for many years to manage noble fir growing areas and improve this reusable resources program. We have a select number of lowland farmers we buy our boughs from. Currently, we have 2,500 Christmas trees and bough trees on our farm. They are a few years old; not old enough to harvest, but growing strong.
Is there a care tag included?
We provide care information for both our Christmas wreaths and centerpieces. The information about how to care for your Christmas wreath is printed on the box they are shipped in. For centerpieces, we insert a care card within each box. If it's a gift, it's easy for the recipient to understand how they should take care of their present.
How big are your Christmas Wreaths?
The diameter of our Christmas wreaths measures approximately 26 inches, the perfect size for an exterior or interior three-foot-wide door. The total finished weight of the Christmas wreaths will be between six and seven pounds. Our Christmas wreaths are full and fluffy with a three-dimensional quality that makes them attractive from all angles. They are thicker and fuller than most Christmas wreaths you see on the market, allowing the decorations to be incorporated into the wreath.
Will my wreath look like the picture?
Honestly... NO! It will look better. All Christmas wreaths are inspected twice for integrity and design qualities before shipping. We will not ship a wreath that we would not hang on our own door. If you are not completely thrilled with your wreath, CALL US, complain, yell, scream, get mad, whatever you want. We will make every effort to make it right. You are ordering directly from our farm and not a third party magazine or wholesaler.
How should I care for my Centerpiece, Tree or Kissing Ball?
Caring for these products is actually quite easy, as they require very little upkeep. You can essentially treat them as you would a potted plant. To make it easy on you or your recipient, care instructions are found on a care card placed inside each box and also on the flap of the box itself. With proper care our Trees and Centerpieces should last at least 3 weeks. Place them in a cool location with minimal direct sunlight.
Centerpiece or Orb: Upon arrival, add 1/2 cup of water to the center of the oasis foam. To properly care for your product, add another 1/2 cup water and spritz every 2-3 days. This brings out the fragrance.
Trees: Upon arrival, add up to 8 cups of water into the two holes at the top of the tree. To properly care for your product, add another 1 cup or so of water and spritz every 2-3 days.This brings out their fragrance. Trees are shipped fairly dry to avoid damage during shipping.
Kissing Ball: Upon arrival, add up to 2 cups of water from the top. To properly care for your product, add another 1/2 cup or so of water and spritz every 2-3 days. This brings out their fragrance. Kissing Balls are shipped fairly dry to avoid damage during shipping.
How should I care for my Wreath or Swag?
It is almost always a good idea to hang your wreath or swag outside. Because the product is breathing, fresh air will extend the lifespan of the wreath. Some customers really want their wreath on the inside of their home, and that is understandable. If you place your wreath inside, it will last about 3 weeks when properly cared for. Climate and direct sunlight drastically affect how long your wreath will last. Hanging your wreath in a cool location with a good amount of shade will help your wreath live longer. Wreaths absorbs moisture through it's evergreen branch cut ends. To really increase the health and lifespan of your wreath, simply spritz the back of the wreath with water onto the branch cut ends every 2-3 days. Evergreens will drink the water and you will find your wreath to be more fragrant and to last longer.
How should I care for my Garland?
When caring for your Garland, it is almost always a good idea to hang it outside. Because the product is breathing, fresh air will extend the lifespan of the garland. Some customers really want their garland on the inside of their home, and that is understandable. If you place your garland inside, it will last about 3 weeks when properly cared for. Climate and direct sunlight drastically affect how long your garland will last. Hanging your garland in a cool location with a good amount of shade will help your garland live longer. Garland absorbs moisture through it’s cut limb ends. To really increase the health and lifespan of your garland , simply spritz some water onto the branch cut ends every 2-3 days.